Partner Resource
Provider Order Workflow Checklist
A complete 8-step checklist covering patient inquiry through study completion for missing-order patient scenarios.
Talk to DOD About Your WorkflowHow to use this checklist
Print this checklist and post it at your scheduling desk. Use it for every patient inquiry where a provider order is missing. Items marked "(Patient action)" or "(DOD action)" do not require staff involvement.
Step 1 — Patient Inquiry
Note patient name, phone number, and preferred callback time
Record the diagnostic study type requested (MRI, CT, ultrasound, X-ray, lab, EKG)
Confirm patient state of residence
Note how patient found your facility (search, referral, social media)
Step 2 — Order Status Check
Ask: "Do you currently have a provider order for this study?"
If YES → proceed to standard scheduling workflow
If NO → continue to Step 3
Note: Do not ask for order details or clinical history — that is the provider review step
Step 3 — Staff Handoff to DOD
Provide DOD's website: diagnosticordersdirect.com
State the fee: $40 virtual provider review
State the turnaround: approximately 1 business day if appropriate
Clarify that orders are not guaranteed — provider judgment controls
Provide your facility's fax number for order delivery
Offer a tentative 48-hour hold on the appointment if appropriate
Offer to follow up by text or email with DOD information
Step 4 — Patient Intake at DOD
(Patient action) Patient visits diagnosticordersdirect.com
(Patient action) Patient completes intake form with symptoms and history
(Patient action) Patient pays $40 consultation fee
(Patient action) Patient waits for provider review
Your facility: no action required during this step
Step 5 — Provider Review
(DOD provider action) Licensed provider reviews intake
(DOD provider action) Provider evaluates medical appropriateness
(DOD provider action) Provider may contact patient for clarification
Orders are NOT guaranteed at this stage — provider judgment controls
Step 6 — Order Delivery
(DOD action) Order is sent to patient digitally if issued
(DOD action) Order may be faxed to your facility when patient provides your fax number
Confirm you received the order via fax or patient presentation
Verify order includes: provider name, NPI, signature, diagnostic type, clinical indication
Confirm order format meets your facility requirements
Step 7 — Scheduling Confirmation
Patient contacts your facility with the order
Confirm order validity and format
Confirm payment method and insurance status (if applicable)
Schedule appointment
Send appointment confirmation to patient
Log the completed scheduling in your system
Step 8 — Study Completion
Patient arrives for appointment with order in hand
Verify order on day of service
Complete the study
Route results per standard protocol
Provide patient with results access pathway
Quick Reference: Key Information for Staff
DOD Website:
diagnosticordersdirect.com
DOD Phone:
(702) 588-3455
Patient Fee:
$40 (patient pays directly)
Turnaround:
~1 business day if appropriate
Important:
Orders are NOT guaranteed. Provider judgment controls. DOD is not affiliated with your facility.
For Diagnostic Business Owners
Ready to Solve the Missing-Order Problem?
You already have the patient. Diagnostic Orders Direct helps solve the missing-order problem — at no cost to your facility.