Question 1

Do I need a doctor's referral to get an imaging order?

Accepted Answer

No, you don't need a prior referral. Our licensed providers review your medical history and clinical symptoms to determine if imaging is appropriate.

Question 2

What imaging services do you offer?

Accepted Answer

We offer online orders for MRI, CT scans, ultrasound, X-ray, mammogram, and EKG services. We also provide lab testing orders accepted at major labs like LabCorp and Quest Diagnostics.

Question 3

How quickly can I get my imaging order?

Accepted Answer

After your telehealth consultation with a licensed medical provider (typically 10 minutes), you'll receive your order immediately if approved. You can then schedule at any imaging center that accepts provider orders.

Question 4

Do you accept insurance?

Accepted Answer

We primarily serve self-pay patients who want transparent, direct-payment diagnostics. Check with your insurance about coverage of telehealth consultations, but our imaging orders are valid at any facility.

Question 5

What is the cost of an imaging order?

Accepted Answer

Medical provider consultations are $40. The actual imaging cost varies by facility ($300–$900+ for MRI, $400–$900+ for CT, depending on location and protocol). Lab testing ranges $50–$300+.

Question 6

Where can I use my imaging order?

Accepted Answer

Your provider-issued order is valid at any accredited imaging center, hospital, or radiology clinic nationwide that accepts provider orders. You have full control over where you schedule.

Question 7

Are your providers licensed medical providers?

Accepted Answer

Yes, all providers are licensed medical providers who review your case, assess clinical appropriateness, and issue formal diagnostic orders if approved.

Question 8

Can I get lab orders online?

Accepted Answer

Yes. Lab orders are reviewed by licensed providers and accepted at LabCorp, Quest Diagnostics, and independent labs nationwide. No insurance required.

Question 9

How do I schedule my telehealth consultation?

Accepted Answer

Click "Request an Order" or "Schedule Now" to complete your intake form. A provider will contact you to schedule your consultation within 24 hours.

Question 10

What if my imaging order is denied?

Accepted Answer

If a provider determines imaging is not medically appropriate, you'll be notified and your consultation fee may be refunded. You can discuss alternative approaches with the provider.

Frequently Asked Questions