UK Privacy Notice

1. Controller

The controller for this website is Diagnostic Orders Direct, a division of Glow Oversight PC, 6550 S Pecos Rd STE B#110, Las Vegas, NV 89120, United States. Email: Customerservice@diagnosticordersdirect.com. Phone: (702) 588-3455.

2. Categories of Data and Purposes

• Website/technical data (IP address, device and browser information, pages viewed, cookie identifiers) — used to operate and secure the site and, with your consent, to measure usage and display contextual advertising
• Contact data (name, email, phone, messages) — used to respond to enquiries
• Health data (special category data) — collected only through the U.S. clinical workflow, only from patients located in a supported U.S. jurisdiction at the time of the encounter, and used only to provide that review

3. Lawful Bases

• Consent — for non-essential cookies, analytics, and advertising under UK GDPR and PECR. No pre-ticked boxes, no reliance on continued browsing, and withdrawal is as easy as granting
• Legitimate interests — for operating, securing, and improving the website, where those interests are not overridden by your rights
• Contract — for processing needed to provide a service you request
• Legal obligation — where retention or disclosure is required by law

Health data is processed only in the narrow clinical context described above, with appropriate safeguards, and is never used for advertising.

4. Recipients

Service providers that host the website, operate the scheduling/intake platform, send email, and provide security functions, under agreements restricting their use of your data. Analytics and advertising providers (Google) receive data only when you have consented, only on public pages, and never health data. See our Cookie Policy for the full inventory.

5. International Transfers

This website and its service providers are primarily located in the United States. If you use the site from the UK, your data is transferred to and processed in the U.S. Where required, transfers rely on appropriate safeguards such as UK Addendum / International Data Transfer Agreement terms with our service providers. U.S. law may not provide equivalent protections to UK law.

6. Retention

Website analytics events are retained for a short, defined period (raw events approximately 90 days). Contact messages are kept while needed to respond and for reasonable recordkeeping. Clinical records follow U.S. healthcare record-retention rules. See our Privacy Policy for details.

7. Your UK GDPR Rights

• Access to your personal data
• Rectification of inaccurate data
• Erasure of your data
• Restriction of processing
• Data portability
• Objection to processing based on legitimate interests
• Withdrawal of consent at any time (including cookie consent, via Cookie Settings in the footer)

To exercise any of these rights, use Your Privacy Choices or email Customerservice@diagnosticordersdirect.com.

8. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk. We would welcome the chance to resolve any concern directly first.

9. PECR — Cookies and Similar Technologies

Under the Privacy and Electronic Communications Regulations, we do not set analytics or advertising cookies, or load the related scripts, before you give consent through our banner. Strictly necessary storage (your consent choice, platform session/security) is used as permitted. You can withdraw or change consent at any time via Cookie Settings in the footer — withdrawal is exactly as easy as granting.